Shipping

North Pole Engineering manufactures and delivers products in-house. We are always working on expanding where our products can be shipped to. You can purchase our products from our website at https://store.npe-inc.com.

Shipping Countries

Here is our shipping list according to products to which we currently ship. All international shipments may be subject to additional charges upon delivery dependent on each country’s import regulations.

 

 

WASP-PoE

USA Canada CE Australia/New Zealand
Japan South Africa Mexico United Kingdom
Kuwait South Arabia Spain UAE
Germany Columbia Guatemala Chile
Peru Israel Singapore Poland
Puerto Rick Costa Rica India South Korea
South Africa Qatar    

WASP-N

USA Canada CE Australia/New Zealand
Japan South Africa Brazil United Kingdom
Spain Germany Poland South Africa

GEM Bluetooth/ANT+ Modules

USA Canada CE Australia/New Zealand
United Kingdom Spain Germany Poland

CABLE 

USA Canada CE Australia/New Zealand
United Kingdom Spain Germany Poland

Pairing Pod

USA Canada CE Australia/New Zealand
United Kingdom Spain Germany Poland

Shipping Information

North America

All products will ship in 1-3 business days unless specified otherwise.

Our shipping carriers deliver Monday-Friday, excluding holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). There are no weekend deliveries unless it was shipped on Friday before 3:30 p.m. CST and that service was specified for UPS or FedEx. USPS will continue to deliver on weekends to residential and businesses that are open.

International

All products will ship in 1-3 business days, unless specified otherwise. International shipping can take 2-4 weeks after the product(s) has been shipped. Our shipping carriers deliver Monday-Friday, excluding holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). There are no weekend deliveries unless it was shipped on Friday.

Note:

For European countries, we only ship through UPS unless otherwise requested. This is to ensure your products are delivered and tracked appropriately. Orders that are returned due to buyer’s incorrect address information, incorrect order or any issues related to customs or importation, shipping fees are NOT refundable.

Please review our returns and/warranty policy

Order Information

Payment

We accept several different payment methods that are safe and secure. For pre-orders, payment is accepted during the time the order was placed.

Order tracking

To track your order, you will receive an email of your tracking number once your order has been shipped.

Taxes & Duties

  • United Kingdom, CE, Australia, New Zealand- NPE is not required to pay any custom fees.
  • Kuwait- requires a Customs Clearance/Pre-shipment Inspection on each shipment.
  • UAE- requires a Customs Clearance Permit obtained before shipment