Shipping
North Pole Engineering manufactures and delivers products in-house. We are always working on expanding where our products can be shipped to. You can purchase our products from our website at https://store.npe-inc.com.
Shipping Countries
Here is our shipping list according to products to which we currently ship. All international shipments may be subject to additional charges upon delivery dependent on each country’s import regulations.
WASP-PoE
|
USA |
Canada | CE | Australia/ New Zealand |
| Japan | South Africa | Mexico | United Kingdom |
| Kuwait | South Arabia | Spain | UAE |
| Germany | Columbia | Guatemala | Chile |
| Peru | Israel | Singapore | Poland |
| Puerto Rico | Costa Rica | India | South Korea |
| South Africa | Qatar |
WASP-N
| USA | Canada | CE | Australia/ New Zealand |
| Japan | South Africa | Brazil | United Kingdom |
| Spain | Germany | Poland | South Africa |
GEM Bluetooth/ANT+ Modules
| USA | Canada | CE | Australia/ New Zealand |
| United Kingdom | Spain | Germany | Poland |
CABLE
| USA | Canada | CE | Australia/ New Zealand |
| United Kingdom | Spain | Germany | Poland |
heartbeatz
| USA | Canada | CE | Australia/ New Zealand |
| United Kingdom | Spain | Germany | Poland |
Runn…
| USA | Canada | CE | Australia/New Zealand |
| United Kingdom | Spain | Germany | Japan |
| South Korea | Malaysia | Singapore |
Pairing Pod
| USA | Canada | CE | Australia/ New Zealand |
| United Kingdom | Spain | Germany | Poland |
Shipping Information
North America
All products will ship in 1-3 business days unless specified otherwise.
Our shipping carriers deliver Monday-Friday, excluding holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). There are no weekend deliveries unless it was shipped on Friday before 3:30 p.m. CST and that service was specified for UPS or FedEx. USPS will continue to deliver on weekends to residential and businesses that are open.
International
All products will ship in 1-3 business days, unless specified otherwise. International shipping can take 2-4 weeks after the product(s) has been shipped. Our shipping carriers deliver Monday-Friday, excluding holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day). There are no weekend deliveries unless it was shipped on Friday.
Note:
Orders that are returned due to buyer’s incorrect address information, incorrect order or any issues related to customs or importation, shipping fees are NOT refundable.
Please review our returns and/warranty policy
Order Information
Payment
We accept several different payment methods that are safe and secure. For pre-orders, payment is accepted during the time the order was placed.
Order tracking
To track your order, you will receive an email of your tracking number once your order has been shipped.
Taxes & Duties
- All international orders are required to pay custom/taxes/duty fees prior to receive their package. North Pole Engineering is not required to pay any custom fees.
- Kuwait- requires a Customs Clearance/Pre-shipment Inspection on each shipment.
- UAE- requires a Customs Clearance Permit obtained before shipment